Managed care organizations must move beyond early, low-risk AI use to strategically governed, workflow-integrated systems by 2030, experts emphasized during a Wednesday morning session at the Academy ...

OCEAN CITY, Md. - One of Ocean City’s biggest music events has announced its 2026 lineup for a third reprise at the resort town’s Inlet. The latest lineup continues the country music festival’s ...

Accelerating managed care complexity and regulatory requirements are increasing administrative friction, creating a strong business case for AI that targets real operational and clinical bottlenecks.

In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – logging outcomes, updating systems, triggering workflows, and ensuring compliance.