Responding to customer complaints, Apple makes changes to the butterfly switch keyboard in its laptops -- including new 2019 MacBook Pro models. Shara Tibken Former managing editor Shara Tibken was a ...

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Apple is finally taking some responsibility for the troubles assailing some MacBook and MacBook Pro owners with broken keyboards. The company's new "keyboard service program" pledges to replace ...

Originally envisioned as a simple DIY laptop project, [kati]’s PinkPad V1 ended up being considerably more involved than ...

Shelby Putnam Tupper is founder and creative director of Shelby Designs Inc., a small-but-mighty, full-service, customer-obsessed design consultancy.