In the past two years, the professional services industry has spent billions of dollars on AI. The return on investment for most organizations remains elusive. Leaders are frustrated. Boards are ...

When a company with tens of thousands of software engineers found that uptake of a new AI-powered tool was lagging well below 50%, they wanted to know why. It turned out that the problem wasn’t the ...

For too long, design has been too focused on how things look. That makes sense when products are competing for attention. Form becomes a way to stand out, a signal of taste, a shortcut to desire. But ...

Startups often fail because intelligent people spend enormous effort trying to fix the wrong issues. When a startup struggles, founders usually assume the solution is obvious: more marketing, more ...

Alanna Laforet takes a look into why questions around agentic AI are sidestepping the one that actually keeps CMOs up at night... An industry obsessed with agent-to-agent infrastructure is skipping ...

Most small business owners spend their time fighting the challenges of solving their customers’ problems. Capital One just published a guide that suggests you may be looking at the entire challenge ...

Arthur Brooks draws a distinction that should make every professional stop and think. There are two fundamentally different categories of problems in the world, and confusing one for the other is one ...