Admission decisions for loss systems accessed by multiple customer classes are a classical queueing control problem with a wide variety of applications. When a server is available, the decision is ...
Discover the best ways to get call center queuing times under control without telling agents to work harder. Long hold times are one of the biggest sources of frustration for callers. Excessive call ...
Samiedaluie, Saied; Zhang, Dan; Zhang, Rui. Approximate linear programming for a queueing control problem. Computers & Operations Research. Sep2024, Vol. 169, pN.PAG ...
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