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Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...
DÜSSELDORF, Germany & SAN FRANCISCO--(BUSINESS WIRE)--Cognigy, a market leader in Conversational AI, today announced that its platform, Cognigy.AI, will be enhanced with Generative AI, or Large ...