When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Every company has a unique set of interview questions they use to determine how well job candidates would fit into a specific role. However, there are some questions that are pretty universal when ...

One of the biggest parts of preparing for a job interview is running through practice questions. We asked recruiting pros for their top interview questions and how a candidate should answer them. Here ...