In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

Nearly every day you have to have hard conversations at work. Maybe it’s pushing back on your manager’s unrealistic deadline. Perhaps it’s confronting a colleague who consistently interrupts you in ...

Difficult conversations don't have to be so stressful. Source: Alexander Suhorucov/Pexels Difficult conversations, you know them well. These are the types of talks that require you to deliver bad news ...

Difficult conversations are something we tend to avoid at all costs. Whether it’s about underperformance, conflict, a personal issue, or an unsuccessful job application, entering any difficult ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...

Many professionals struggle with difficult conversations in the workplace, particularly when emotions run high. Your first performance review, for example, was probably uncomfortable. Here’s why. What ...

These individuals can turn any difficult conversation into a productive one. Most unlucky people have found themselves thrust into difficult conversations at some point in their lives. Whether it's a ...

I was traveling in the days immediately following Oct. 7, 2023, and consequently had my TA teaching my doctoral research methods class that week. When I returned the following week, I started the ...

Scott Walker, author of Order Out of Chaos, is a Sunday Times best-selling author and keynote speaker. One of the world's most experienced kidnap-for-ransom negotiators, Walker has helped resolve over ...