Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...

A key design tenet across the suite is what AWS calls “humorphism” – the idea that AI should behave like a teammate, not a ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...