Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Automatic call distribution systems are frequently used in the telephony industry. They will generally be used in contact centers expecting high volumes of inbound calls. They are automated systems ...

Struggling to choose between ACD vs IVR? Learn which one’s best if you have to choose and when you should use both. ACD (automatic call distribution) and IVR (interactive voice response) are two ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

COMPANY NEWS: 8x8 (NYSE: EGHT),, a leading integrated cloud communications platform, today announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service.