Fire service leadership demands operational proficiency and an unwavering commitment to ethical principles. The service’s complex and dynamic environment requires leaders who can navigate challenging ...

Continuous improvement incorporates all the daily actions that ultimately move toward attaining goals. While goals can feel high risk, far off, and difficult to attain, daily actions feel lower risk, ...

Most of us have experienced well-intentioned leaders who miss the mark. At one extreme is the command-and-control leader whose “my way or the highway” approach alienates more than inspires. At the ...

Keeping a team accountable is hard work. And as a leader it’s important to understand that accountability is the cornerstone of effective leadership. It’s the adhesive that binds trust, responsibility ...

Stanley Milgram’s notorious obedience experiment shocked the world—literally. In the 1960s, he asked participants to deliver what they believed were painful electric shocks to a stranger, simply ...

When Netflix recommends you watch “Grace and Frankie” after you’ve finished “Love,” an algorithm decided that would be the next logical thing for you to watch. And when Google shows you one search ...

Robert Kelchen is the methodologist for Washington Monthly magazine's college rankings. This has led both the federal government and many state governments to propose new accountability measures that ...